Information we collect from you is used to help us monitor usage and traffic patterns of our customers to the extent that it serves our legitimate business purposes and to alert you to new projects, special events and news within the Conservancy. The CIC will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information. Statistical aggregate information, as well as personal information, is collected for internal and administrative purposes. Any public disclosure of aggregate information regarding site usage and traffic, which is necessary for business marketing purposes, is always devoid of any personally identifying information. To review your personal information and/or request corrections, please contact Suzy Gardner.
In addition to information you submit, we may also utilize cookies, which are small pieces of information sent to your Web browser by a Web site that you visit. Used as a method of tracking, the use of www.catalinaconservancy.org and www.islaearth.org, to provide a safe, secure, and convenient shopping experience, cookies also enable CIC to relate a visitor’s use of CIC information to any information that the visitor may have specifically and knowingly provided to CIC Any such voluntarily provided information, if applicable, may be used by CIC for editorial, marketing, or promotional purposes. Such identifying information, if applicable, will not be transferred to any other party unless otherwise stated at the time of collection.
The Catalina Island Conservancy has incorporated the latest Internet technological standards into the design of the secure purchase areas of www.catalinaconservancy.org. We also monitor network traffic to identify unauthorized attempts to access, upload, or change information on the Web site and across the network. Under no uncertain terms, any information you send us while within the secure shipping area is protected by 128-bit “Secure Socket Layer” SSL encryption, making your transaction safe and reliable. You can tell whether you are in our secure shopping area by viewing the lock or key at the bottom of your browser—an unlocked or broken key (depending on your browser) means you are in an unsecured area.
Shopping on the Internet is safe, and online credit card transactions are no more risky than other means of shopping. Our encryption methods make credit card fraud even more difficult than mail or phone orders, or even in-person purchases. If you experience fraudulent use of your credit card as a result of using our Web site, notify your credit card company per its rules and procedures. Most credit card companies will either cover the fraudulent purchases or hold you liable for no more than $50.
We appreciate your donation. All donations are nonrefundable. If you believe we have made an error in processing, please call us at (310) 510-2595 x114. Thank you for your support.
Returns Policy Overview
Eco Tours: Cancellations 72 hours or longer before the tours are subject to a full refund, except web fees. Web convenience fees are never refundable. There will be no refund for cancellations made 72 hours or less before the tour. (Some exceptions apply)
Retail: Refund or Exchange at the Trailhead visitor center at 708 Crescent Avenue in Avalon with original receipt within 24 hours as long as item is in new condition and can be sold. (Some exceptions at manager’s discretion)
Follow our Returns Guidelines or call us at 310-510-2595 ext 100 with any questions.
Items that are Not Returnable
Unfortunately we cannot accept returns of the following items:
Health & Personal Care items (sundries), any opened item out of factory sealed wrapper, items with tag removed (or tag must be returned with the item that is in original unworn condition), consumable items, or any item that appears to have been used or worn. Items must be suitable for sale and in original condition.
How Refunds are Issued
Refunds will be issued in the same form of payment used for the purchase per the required receipt. Credit card refunds may not appear on your credit card for up to two weeks. Save your receipt and follow up with your bank directly.
We will even exchange an item per the policy for returns. An exchange does not need to be done in 24 hours, but must meet all the guidelines of condition, receipt, tags, new and unworn, able to be resold etc. An exchange item will not be eligible for a return if 24 hours have elapsed from original purchase; no new receipt is issued to guest with the even exchange. Guest may keep the original receipt.
YOUR CONSENT AND CHANGES TO POLICY
The website www.catalinaconservancy.org is owned and operated by the Catalina Island Conservancy (CIC). This Web site is offered to the user on the condition the user accepts without modification the terms, conditions, and notices contained herein. By accessing and using these Web sites, the user of www.catalinaconservancy.org agrees to the following terms:
The website www.catalinaconservancy.org contains material which is derived in whole or in part from material supplied by the Catalina Island Conservancy and other sources, and is protected by copyright and trademark laws. This site is for your personal, noncommercial use, and you may not modify, copy, sell, distribute, transmit, display, perform, reproduce, publish, or license any material from this site, including code or software.
As a visitor of www.catalinaconservancy.org, you shall abide by all applicable federal, state, or local laws, including, but not limited to, areas such as libel, slander, indecency, trade libel, product disparagement, harassment, invasion of privacy, obscenity, indecency, and copyright and trademark infringement.
Information on this Web site includes intellectual property that is protected under copyright, trademark, and other intellectual property laws of the United States. These applicable laws generally prohibit the unauthorized reproduction, distribution, or exhibition of all text, photographic and graphic (art and electronic) images; music, sound, and video samples; and other protected materials. Violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.
LIMITATIONS OF LIABILITY
Use of www.catalinaconservancy.org is at the discretion of the user. Under no circumstances shall the Catalina Island Conservancy (CIC), its trustees, officers, employees, members, or agents be liable for any direct, indirect, incidental, special, or consequential damages that may result from the use of, or the inability to use, CIC materials, including those consisting of these Web sites. You specifically acknowledge and agree that CIC is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with any CIC material, or with any of CIC’s terms and conditions, your sole and exclusive remedy is to discontinue using or visiting www.catalinaconservancy.org.
Pages within these Web sites may contain links and pointers to other Internet Web sites that are maintained by third parties and are not under the control of CIC. Accordingly, CIC makes no representation or endorsement concerning the content of any third party Web site, which you shall review “as is” and use at your own discretion.